Shipping policy
Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy (United Kingdom)
Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, dispatch times may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping (3–5 business days): £3.95 (or Free on orders over £35)
- Express Shipping (1–2 business days): £6.95
Delivery delays can occasionally occur due to courier volumes or seasonal periods.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship to destinations worldwide. Shipping rates are applied based on the delivery location at checkout:
- European Union (EU): £14.95 flat rate standard shipping.
- Rest of the World (International Standard): £23.95 flat rate standard shipping.
Customs, Duties, and Taxes
International shipments (including those to the EU) may be subject to import duties, customs fees, and local taxes, which are levied once a shipment reaches your destination country. Our store is not responsible for these fees. All costs imposed during or after shipping are the sole responsibility of the customer.